Refund / Return Policy

Refund / Return Policy

Last Updated: October 9, 2026

At Rosavevae, we value customer satisfaction and strive to provide a fair and transparent return and refund process.

1. Return Eligibility

We accept requests for returns of eligible products within 30 days of delivery.

For standard change-of-mind returns, items must generally meet the following conditions:

  • Products must be unused.

  • Products must remain in their original condition and packaging.

  • Original hygiene or safety seals must remain intact, where applicable.

  • Proof of purchase must be available.

Eligibility is subject to applicable consumer protection laws.

2. Beauty and Personal Care Products

For hygiene and safety reasons, certain opened or used beauty, cosmetic, skincare, or personal care products may not qualify for change-of-mind returns where permitted by law.

These restrictions do not affect statutory rights regarding defective, damaged, incorrectly described, or nonconforming products.

3. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect item, please contact:

support@rosavevae.com

Please include your order number, a brief explanation, and supporting photographs if available.

We will review the issue and provide an appropriate resolution, such as a replacement or refund, according to applicable laws.

4. How to Request a Return

To request a return:

  1. Contact support@rosavevae.com.

  2. Provide your order number and explain the reason for your request.

  3. Wait for our customer support team to review your request.

  4. Follow the return instructions provided by our team.

Please contact us before sending back any products to ensure your return is handled correctly.

5. Refunds

Once an eligible return has been received and reviewed, we will notify you of the outcome.

Approved refunds will be processed through the original payment method, subject to applicable legal requirements.

The time required for a refund to appear in your account may depend on your bank or payment provider.

6. Exchanges

If you would like to request an exchange, please contact our customer support team.

Exchange requests are subject to product availability and eligibility.

7. Cancellations

If you wish to cancel your order, please contact us promptly.

We will review cancellation requests according to the order status and applicable legal requirements.

8. Consumer Rights

Nothing in this policy limits or excludes consumer rights that cannot be waived under applicable law.

If mandatory consumer protection laws provide additional remedies or rights, those legal requirements will apply.

9. Contact Us

For returns, exchanges, and refund inquiries:

Email: support@rosavevae.com

Website: https://rosavevae.com